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Terms of Service

NTK Beauty Terms and Conditions

Our Agreement

These Terms and Conditions (the "Terms") apply when you access the website https://www.ntkbeauty.com (the "Website") or any NTK Beauty app (the "App") and place orders to purchase products made available through the Website or App.

Any reference to "we"/"us"/"our"/"NTK Beauty" refers to NTK Beauty Ltd. Any reference to "you"/"your" refers to the user of the Website or App.

By accessing this Website or App or placing an order, you agree to be bound by these Terms. We also recommend reviewing our Privacy Policy.

For questions or complaints, please contact our Customer Care Team.

Account Registration and Email Subscription

You must be over 16 to register an account, subscribe to NTK Beauty emails, or place an order.

By registering, you provide information such as your name, email, billing, and delivery addresses. This information will be stored securely and used in accordance with our Privacy Policy. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of unauthorized use.

Changes to Terms

NTK Beauty may modify these Terms at any time. Continued use of the Website or App constitutes acceptance of the current Terms.

Ordering Process and Order Confirmation

Your order constitutes an offer to purchase products. All orders are subject to availability and acceptance by NTK Beauty.

  • After placing an order, you will receive an Order Confirmation Email. This acknowledges receipt, not acceptance.

  • A second Order Acceptance Email confirms a binding contract and order acceptance.

Resale of Products

Products are intended for personal use only and not for resale. NTK Beauty reserves the right to cancel orders or suspend accounts suspected of reselling products.

Website and App Use

You agree to use the Website and App only for personal, lawful purposes. Prohibited activities include:

  • Disrupting or impairing Website operations

  • Engaging in illegal or fraudulent activities

  • Accessing other users’ accounts

  • Unauthorized use of Website or App content

NTK Beauty may suspend access for breaches without notice.

Prices, Payment, and Delivery

  • Prices are as displayed at the time of order. In case of pricing errors, NTK Beauty may cancel the order and issue a full refund.

  • Payment methods include all major debit/credit cards, PayPal, and approved third-party services. Payment is authorized at the point of order.

  • Delivery times and charges vary by location. NTK Beauty is not liable for incorrect addresses, lost items, or shipments to forwarding companies.

Cancellation, Returns, and Refunds

You have legal rights to:

  • Receive products of satisfactory quality and fit for purpose

  • Cancel your order within 28 days of receipt for a full refund, subject to conditions

Return Conditions:

  • Products must be unused, unopened, and in resaleable condition.

  • Free gifts must be returned with the original order; otherwise, refunds may be reduced.

  • Personalized items cannot be returned.

Further details on our returns policy are available on the Website.

Loyalty Programs and Subscriptions

NTK Beauty may offer loyalty programs or subscription services with terms outlined on the Website. Discounts, deliveries, and charges are governed by these specific program terms.

Complaints Handling

NTK Beauty aims to resolve complaints promptly:

  • Complaints acknowledged within 5 working days

  • Senior staff will investigate and respond within 10 working days

  • Feedback used to improve services and policies

Content Uploads

By posting content to the Website or App:

  • You confirm ownership or control of the rights

  • Content must be accurate and not harmful, defamatory, or infringing

  • NTK Beauty may use content worldwide, royalty-free, and sublicensable

  • Content may be removed if non-compliant with guidelines

Liability

NTK Beauty is not liable for:

  • Losses not caused by our breach

  • Indirect or unforeseeable losses

  • Events beyond our control, including natural disasters, strikes, or internet failures

NTK Beauty products are for informational purposes and not intended to diagnose, treat, or prevent any disease.

Intellectual Property

All content on the Website and App is owned by NTK Beauty or licensed to it. Users may not copy or use material for commercial purposes without permission.

 

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