Refund Policy
NTK Beauty Refund Policy
At NTK Beauty, we want you to love your purchase. If you are not completely satisfied, you may be eligible for a refund or exchange under the terms outlined below.
Your Rights
You have certain legal rights when purchasing from NTK Beauty, including:
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Products supplied will be of satisfactory quality, fit for purpose, and as described.
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Remedies are available if a product is defective.
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You have the right to cancel your order within 28 days of receiving the product, even if it is not defective (see Return of Non-Faulty Goods below).
Cancellation of Orders
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You can cancel your order by contacting our Customer Care Team or using our Self-Service Returns portal.
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Cancellation requests should ideally be made before your order is shipped.
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If your order has already been dispatched, it will be treated as a return once received.
Return Process
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Notify Us: Initiate your return through our Returns Portal or contact Customer service
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Prepare Your Return: Return products in their original packaging, unopened and unused, with all cellophane and tamper-proof seals intact. Include any free gifts or samples received with your order.
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Ship the Item: Use a trackable shipping method. You are responsible for safe delivery. We recommend taking a photo of your package before sending.
Note: Personalized or engraved items cannot be returned.
Refunds
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Refunds will be issued to your original payment method once the returned item has been received and inspected.
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Delivery charges are refunded only if the entire order is returned.
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NTK Beauty reserves the right to deduct the value of any unreturned free gifts from your refund.
Refund Timelines:
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UK orders: within 7–14 working days after receipt of the return
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International orders: within 14–21 working days after receipt
Return of Non-Faulty Goods
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You may return items within 28 days from the day after you receive them.
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Items must be unopened, unused, and in re-saleable condition.
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Free gifts must also be returned with the order.
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NTK Beauty reserves the right to refuse refunds for products that do not meet these conditions.
Faulty or Damaged Goods
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If you receive a product that is defective, damaged, or incorrect, please contact us immediately
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Faulty products can be returned for a full refund, replacement, or repair.
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We may request evidence (photos) of damage before approving your return.
Shipping Costs for Returns
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Standard return shipping is your responsibility unless the product is faulty or incorrect.
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If we provide a prepaid return label, the cost will be deducted from your refund if the return does not meet policy conditions.